Last Updated: December 2025

Please read this Combined Legal Agreement ("Agreement") carefully before subscribing to or using the Help Desk services operated by

Get Automated ("us", "we", or "our"). This document is composed of two primary sections: The Terms of Service (Governing Commercial Use) and The Privacy Policy (Governing Data Handling).

By accessing or using the Services, you agree to be bound by the terms outlined in both sections below.

PART A: TERMS OF SERVICE

1. Description of Services

1.1. Core Service: Our Services consist of a subscription-based Help Desk that provides unlimited, same-day remote troubleshooting and technical diagnosis for a defined set of third-party platforms utilized by your organization ("Client").

1.2. Service Communication: All standard troubleshooting requests, communication, and triage will be conducted through your

dedicated Slack channel.

1.3. Resolution Services (Fix Work): While troubleshooting is included in the monthly fee, hands-on resolution, code fixes, setup, or repair services ("Fix Work") are billed separately at the agreed-upon hourly rate for subscribers. We will provide an estimate and seek explicit Client authorization before initiating any Fix Work.

1.4. Limitations on Platforms and Users: The scope of Service access (initial number of platforms covered and authorized user seats) is defined by the subscription plan selected at the time of enrollment.

2. Subscription, Billing, and Payments

2.1. Subscription Cycle: Services are billed on a monthly basis ("Subscription Cycle"). You will be billed on the day you enroll and automatically on the corresponding day of each subsequent month.

2.2. Add-Ons: You may add additional users or platforms ("Add-Ons") to your subscription at any time, as defined by our current Add-On pricing.

Add-Ons are billed immediately and add to the current Subscription Cycle.

2.3. Fix Work Billing: All billable Fix Work hours will be billed immediately upon completion.

2.4. Payment: All charges, including monthly fees and Fix Work hours, must be paid via the credit card or payment method provided upon enrollment. Failure to pay immediately of the invoice date may result in suspension or termination of the Services.

3. Cancellation and Refunds

3.1. Right to Cancel: You may cancel your subscription at any time by notifying us via email at [email protected] or via your dedicated slack channel.

3.2. Effective Date of Cancellation: Cancellation will be effective at the end of your current Subscription Cycle. You will retain access to the Services until the final day of your paid billing period.

3.3. No Prorated Refunds: We do not provide refunds or credits for any partial months of service, unused subscription periods, or unused troubleshooting time. The monthly fee covers guaranteed access and priority response, regardless of usage.

4. Client Obligations and Authorization

4.1. Account Credentials and Access: You agree to provide us with the necessary access tokens, credentials, or login information to your designated third-party platforms solely for the purpose of troubleshooting and performing authorized Fix Work. You are responsible for revoking this access upon cancellation or as deemed necessary for security.

4.2. Data Backup: You acknowledge that troubleshooting or Fix Work carries inherent risks. You are solely responsible for ensuring you have

full and recent backups of all data, files, and configurations on the platforms we are authorized to access.

4.3. User Conduct: You are responsible for ensuring all users authorized to access the dedicated Slack channel (including those purchased as Add-Ons) adhere to these Terms and use the Services responsibly.

5. Scope of Responsibility and Limitation of Liability

5.1. No Guarantee: We will use commercially reasonable efforts to diagnose and resolve your tech issues within the stated turnaround time (e.g., 4–24 hours for troubleshooting diagnosis), but we do not guarantee a specific result or resolution time.

5.2. Third-Party Platforms: We are not responsible for errors, downtime, or functional limitations caused by third-party software, applications, or platforms (e.g., CRM, email providers, Slack). Our responsibility is limited to resolving issues within our technical capacity on those systems.

5.3. Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall Get Automated be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of the Services; (ii) any conduct or content of any third party on the Services; or (iii) unauthorized access, use, or alteration of your transmissions or content.

6. Governing Law

These Terms shall be governed and construed in accordance with the laws of Alberta, Canda without regard to its conflict of law provisions.

7. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

PART B: PRIVACY POLICY

1. Introduction to Privacy Policy

This Privacy Policy describes how Get Automated (referred to as "Company," "we," "us," or "our") collects, uses, and protects personal information when you interact with our website, use our Help Desk service, or contact us via Slack, email, or other means (collectively, the "Services").

2. Information We Collect

A. Information You Voluntarily Provide

We collect personal information you provide when you sign up for our service or communicate with us directly. This includes:

Contact Data: Your name, business email address, phone number, and company name.

Billing Data: For payment purposes, we collect necessary billing details (e.g., card number, expiration date, and billing address).

This information is securely processed and stored by our third-party payment vendor, Stripe, and is not stored directly on our servers.

B. Service Access Data (Help Desk & Troubleshooting)

To effectively provide our subscribed Help Desk services, we collect and securely manage access information necessary for troubleshooting

and resolution.

Service Access Data: We collect the necessary login credentials, API keys, or access tokens you provide to allow us to troubleshoot or fix designated platforms on your behalf. This data is collected solely for the purpose of fulfilling your authorized service requests.

Platform Scope: We collect data related to the specific third-party platforms you designate for coverage under your Help Desk subscription (e.g., CRM, email server logs, automation settings, user lists).

Service Request Data: Messages, content, and files you send to us via Slack related to your tech issues.

C. Automatically Collected Data (Website Use)

When you visit our website, we automatically collect certain information (often called "log data").

Usage Data: Your IP address, browser type, device information, pages visited, time spent on pages, and referring URL.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Services and

hold certain information.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide the Services: To manage your account, fulfill your Help Desk requests, troubleshoot authorized platforms, and provide customer support.

To Process Transactions: To manage billing, payment processing, and internal accounting.

To Communicate: To send service-related alerts, administrative messages, and updates regarding your subscription.

Marketing and Promotion: To send you relevant marketing communications about our other services (you can opt out at any time).

Service Improvement: To analyze usage and troubleshoot problems to improve the quality of our Services.

4. How We Share Your Information

We do not sell your Personal Information. We may share your information only with the following parties:

Service Providers: Third-party vendors (e.g., payment processors, Slack, analytics providers) who require access to the data to perform services on our behalf. These parties are contractually obligated to keep the data confidential.

Authorized Platforms: Data is necessarily shared with the specific third-party platforms (CRM, email, etc.) when we access them to perform troubleshooting services authorized by you.

Legal Requirements: When required to do so by law, court order, or governmental regulation.

5. Security of Your Information

We take reasonable measures to protect the personal information we collect from loss, misuse, and unauthorized access. This includes using encrypted storage for all sensitive client credentials and internal policies for handling third-party access. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Data Rights

Access/Correction: You have the right to request access to and correction of your personal data.

Opt-Out: You can opt-out of receiving marketing emails from us at any time.

7. Third-Party Websites

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these third-party sites.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Information

If you have any questions about this Combined Legal Agreement, please contact us at:

Email: [email protected]